Tom Shay
Sharks, cockroaches and independent brick and mortar retailers; they’ll be around forever!
Tom Shay - Recorded Session
The COVID-19 virus is only the most recent alliteration of what is to be the fatal blow to brick and mortar retailing. With the closing of a long list of regional and national chain stores and mass merchants over the past ten years, it is easy to believe this period of “shelter in place” could be the end.
However, there is a big difference in the chain stores and mass merchants and independent retailers. The resiliency of independent retailers is not to be challenged. With over 98% of the trade being small retailers, 40% of all retail employees working in these same small businesses, and 91% of Americans shopping in at least one small retailer every week, we see a group that is like sharks and cockroaches – they’ll be around forever!
Tom Shay is a fourth-generation retailer. He teaches how to improve the operation and profitability of the business.
Tom Shay, small business management expert, created Profits Plus based upon his years of experience in a family-owned business. Tom is a fourth-generation business owner. He is also an author of thirteen books, a college text book, a columnist for over 70 trade magazines, business coach and small business keynote speaker.
With over 25 years of frontline experience in management and ownership of small businesses, Tom Shay shares and teaches from experience--not from theory!
We are thrilled that Ron Friedman joined us for this program. Ron has so many awesome ideas that can affect your small business in a ...
We have a replacement for “item and price advertising! Let us introduce another free calculator on the Profits Plus website
We are thrilled that Ron Friedman joined us for this program. Ron has so many awesome ideas that can affect your small business in a positive way. We ...
We have a tradition of joining in the celebration by inviting members of the SBDC team as our guest experts for the March Small Business ...
Visiting with Lisa Shimkat, Iowa SBDC state director about how SBDC can help your small business
We have a tradition of joining in the celebration by inviting members of the SBDC team as our guest experts for the March Small Business ...
Chris Ramey joined our program to discuss the techniques of selling to the affluent customer. We have found many businesses are challenged ...
Are the affluent your target customer? Chris Ramey visits Small Business Conversations to tell how to adjust your appeal
Chris Ramey joined our program to discuss the techniques of selling to the affluent customer. We have found many businesses are challenged in selling ...
Put the best products where the customers are
Build a better mousetrap, and the world will beat a path to your door. What an odd analogy, for mice are known to be creatures of habit. A ...
Adapting to the Market
Build a better mousetrap, and the world will beat a path to your door. What an odd analogy, for mice are known to be creatures of habit. A pest ...
Determining what type of business you are in
Almost every type and size of business has the opportunity to receive multiple trade publications. If you make a point to review them, ...
What do you sell?
Almost every type and size of business has the opportunity to receive multiple trade publications. If you make a point to review them, regardless of ...
Working to eliminate challenges with vendors
In an episode of ‘Law and Order’ one of the prosecuting attorneys is working to decide about a settlement for a case while remembering ...
A good deal for both sides
In an episode of ‘Law and Order’ one of the prosecuting attorneys is working to decide about a settlement for a case while remembering a ...
Creating a distinction between you and your competition
As a customer in someone else’s store, have you ever been made to feel you were an interruption to the workday rather than the reason for ...
A 9 Point Customer Service Plan
As a customer in someone else’s store, have you ever been made to feel you were an interruption to the workday rather than the reason for it? Most ...
When retailers from various trades visit they often find they have more in common than there are differences. The logic behind this comes ...
What happens when you learn from other businesses
When retailers from various trades visit they often find they have more in common than there are differences. The logic behind this comes from the ...
No results found